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Secure Online Shopping

Secure online shopping at Cleaning Direct
  • A padlock will be visible in the bottom right of your web browser, this means you are in a secure mode – this should always be when entering personal or payment details.
  • Being in secure mode means all your details you send to us are encrypted for increased security (128 bit)
  • Our partners use advanced encryption so that your card details cannot be seen
  • All our orders use Secure Socket Layer (SSL) – this prevents you from inadvertently revealing any personal information
  • We use your card details to process your orders and we will ask for them for every order placed. You can store your card details in our secure system. When doing this only your last four digits will be visable to staff and yourself for security to be able to identify which card you used.
  • The three digit card signature code will be required to place an order – this ensures that your card cannot be misused. This will need to be entrered every time you place an order.
  • We recommend you always log off and close down your internet browser when you have finished shopping. Especially if you are using a shared PC..
Verified by Visa and MasterCard SecureCode


What is it?

Cleaning Direct participates in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.

What will you see?

If your card qualifies and you haven’t yet registered, simply follow the onscreen instructions. This process will create an online code (different to your card PIN – but is an online PIN equivalent) for use on Alpha's and other participating websites.

This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.

If you're unsure about this new service, you may be able to complete your order without registering but your card issuer will eventually require you to register to continue shopping online.

Having Difficulty?

If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you. Alternatively, you can always place your order or call our customer service team on 01270 586336.

Applicable card types:

Additional security steps


You can configure your web browser to tell you when your details are being sent and to warn if they are not being sent in a secure way, to activate this:

Internet Explorer - select OPTIONS on the VIEW menu and then click the SECURITY tab, ensure that all the warning boxes have been ticked

Firefox - select TOOLS then OPTIONS on the tools menu and then click the SECURITY tab, go into settings of the warning messages section - ensure that all the warning boxes have been ticked.

Online security is constantly evolving so, if you are using older versions of Internet Explorer (version 5 or older), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features.

You may download the latest browser version of Internet Explorer from: https://www.microsoft.com/en-us/download/internet-explorer.aspx

We also recommend the use of a firewall and virus checking facility. You can find out more about security from: http://www.microsoft.com/uk/security/default.mspx

(Cleaning Direct is not responsible for the content of external websites)

If you have any further concerns about security, please Email customer services or call our customer service team on 01270586336.