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Returns & Refunds

About Our Returns Policies

Here at Discounted Cleaning Supplies we offer returns for most items within 30 days of receipt of delivery. Please review this page to learn about our return policies. Most items sold on discountedcleaningsupplies.co.uk follow our general return policies, but some products have different policies or requirements associated with them.

 

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 30 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
Please note that your return may require you to return the item at your own expense if it is due to you changing your mind. If you return a defective, damaged or incorrect item, you’ll be refunded for postage and packaging for delivery of the item to you, once your return is processed.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 30 days beginning with the day you receive the item (please see our terms and conditions for the full instructions on cancellation and further information on your right of cancellation). To exercise your cancellation right we require you to email us at sales@discountedcleaningsupplies.co.uk, call us on 01270586336 or click on our live chat. Please note all items need to be returned within 14 days of the return being scheduled

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products our site within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition and still in original packaging. To return an item please email us at sales@discountedcleaningsupplies.co.uk, call us on 01270586336 or click on our live chat.
Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.

Am I responsible for the return cost?

If you have received a defective, damaged or incorrect item you will not be responsible for the return cost of your items. We will arrange with you a pre-paid label the best return option for the item when you contact us.
If you have changed your mind or want to cancel your item that has already left us. You will be responsible for the cost of returning the item back to us. We can offer to collect the item or supply you with a prepaid return label and deduct the cost from your refund if you find this to be a cheaper option. The price for a Royal Mail return label is £3.50. The cost for UPS return is £6 per box.
Please note that certain types of items aren't eligible for cancellation or return due to hygiene reasons.

How to return your item

Return to our store in Crewe
If you collected your product in store or had a small item home delivered, you can simply take it to out store 135 - 139 West Street, Crewe, Cheshire, CW1 3HH with your proof of purchase (this can be your store receipt, confirmation email or order number). Please note: We class small items as anything small enough to be delivered by a single person.

Advising us you have changed your mind and want to return your item
Please contact us on 01270 586336 or email us sales@discountedcleaningsupplies.co.uk or click on the chat button at the bottom of the page to speak to one of our representatives. They will provide you with a return number and make a note so we are aware you are returning an item to us.

You then need to return the item back to us as soon as possible. We recommend you use a recorded service as you are responsible for the item until we receive the item back including if the item gets damaged in transit. Please note we can arrange the return for you as below. We will deduct the cost from your refund. The price for a royal mail return is £3.50 and the cost for UPS return is £6 per box.

Arranging a prepaid label

We work with Royal Mail for small parcels upto 20kg and under 61cm in length

Returns Process Indicator

Call us for your return number and box your item up

Print Return Label

Take your item to local post office

You need to box your item up and either call us on 01270 586336 or email us sales@discountedcleaningsupplies.co.uk or click on the chat button at the bottom of the page to speak to one of our representatives. They will provide you with a return number and make a note so we are aware you are returning an item to us.

You then need to visit

Royal Mail Logo

and follow the instructions.

This will then produce you a return label to print out and advise you of the nearest post office to be able to drop of your item.

No printer? No problem! Royal Mail now offer labels to go http://www.royalmail.com/labelstogo

  • Just download a QR code to your mobile

  • Print your parcel label at your local Royal Mail Customer Service Point

  • Drop your parcel and go.

If your item is bigger or heavier we will arrange for UPS to collect the item your customer service representative will raise a returns label for you an email it over. They will then arrange for UPS to collect the item the next day or any other day that suits you.

Refunds

If you return your item directly to a store:
We’ll process your refund immediately. If you paid by credit or debit card, the money could appear in your account within a couple of days. This will be down to your card provider.

If you return your item via:

  • mail
  • Our collection service

We’ll process your refund within 48 hours of the item being returned back at Discounted Cleaning Supplies. Please note, the time it takes for the balance to show in your account will be down to your card provider

Consumer Contracts (Information, Cancellation & Additional Charges) Regulations

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:

  • Items reserved for collection in store where they are paid for on collection.
  • Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.
  • Goods made to the customers specification or are clearly personalised.
  • Goods which are liable to deteriorate or expire rapidly Newspapers, periodicals, magazines.
  • Goods that becomes mixed inseparably (according to their nature) with other items after delivery.

To cancel email customer services sales@discountedcleaningsupplies.co.uk, call 01270586336, or write to us at Discounted Cleaning Supplies, 135 - 139 West Street, Crewe, CW1 3HH. 
You can cancel anytime from placing your order up to the end of a period 30 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
You may cancel an order for services in the same way, within 30 days of the date of purchase unless the service begins sooner.
The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.
We always look to resolve issues directly with our customers and our teams will be happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered via our website or by telephone, you may raise a complaint with the European Online Dispute Resolution Platform. You can raise a complaint by following this link http://ec.europa.eu/consumers/odr/.